Hold Ticket

Overview

This article explains how to put seat(s) of a ticket on hold and turn a hold ticket to available.

In this article 

• Put a single ticket on hold
• Put bulk tickets on hold
• Turn a hold ticket to Available

Put a ticket on hold

1. Go to Main Events -> Search Main Event, click on the Edit button next to the main event that you want to edit.
2. On the Event page, if you have multiple events, click on Switch Event to select the event you want to edit.

3. Scroll down to find the Ticket Listing block. In the table, find the section of the seats you want to put on hold and scroll to the right. Click on the Pencil icon to edit it.
4. On the popup titled Edit Ticket Listing, click on the “+” button on the top-right to expand Tickets.

5. On the expanded list of available seats, click on the status next to the seat you want to put on hold and select HOLD from the drop-down list and click on OK button on the popup.

4. Last, click on the Save button on the bottom to save the change.

Put bulk seats on hold

1. Follow step 1 ~ 4 under Put a ticket on hold to open the Edit Ticket Listing popup window.
2. On the expanded list of seats, click on the checkbox in front of each seat you want to put on hold.
3. Click on the Status dropdown menu and select HOLD.
4. Click on the Change Status button to apply changes.

Turn hold tickets to available

1. Follow step 1 ~ 4 under Put a ticket on hold to open the Edit Ticket Listing popup window.
2. On the expanded list of seats, find the Status column on the right and click on the Hold dropdown menu to change it to Available.

3. Scroll to the bottom and click on the Save button. 

Note: The methods described above of changing seats of ticket to hold are done by user manually.  However, when the ticket in the order has been canceled or changed, the seat of the ticket will change to hold by the system automatically .